Service User Responsibilities Charter
For people who use services in the Drug and Alcohol treatment system
Our Responsibilities
- Treat staff with respect and have an open, honest and constructive conversation about our care and treatment
- Consider the advice we are given by professionals, cooperate with any agreed decisions and work towards achieving them.
- Make our preferences known in any discussions about our care and once agreed, actively work towards agreed actions
- Make every effort to attend appointments and keep our personal details up-to-date
- Take responsibility for our own recovery and look at all things in our lives that could have a positive or negative effect on our wellbeing.
- Give feedback on our experiences of services. Be honest and open about what help we need, what works, what doesn’t and why.
- We will work towards making a significant contribution to our own, and where possible our family’s, good health and wellbeing, and take personal responsibility for it.
- We will endeavor to be seen as capable of changing and becoming positively connected to our local community and support networks
- We will get access to information on the different pathways to recovery. We will make sure that we get this information in a way we can fully understand it.
- We will set our own recovery goals, working with others to develop a personalised recovery plan based on accurate and understandable information about our health. Including a wide-range of holistic options to help with our needs and aspirations.
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